Our Business Continuity Plan

The Business Continuity Plan is the set of actions to take before, during and after a Significant Business Disruption.

  • Actions taken before a SBD will be with the aim of minimizing risks due to those disruptions.
  • Actions taken during a SBD will be to minimize the impacts of the risk actually occurring.
  • Actions taken after the SBD will be to aid in the recovery of normal business operations.

Priorities

Our firm’s policy is to respond to a Significant Business Disruption (SBD) by

  1. safeguarding employees’ lives
  2. safeguarding firm property including the firm’s books and records
  3. making a financial and operational assessment
  4. quickly recovering and resuming operations
  5. allowing our customers to transact business.

In the event that we determine we are unable to continue our business, we will assure customers prompt access to their funds and securities.

EMERGENCY CONTACT

Our Emergency Contact is Kevin Fraser

Office Locations

Our office is located at 747 Windridge Road SW, Airdrie, T4B 2R1.

Our main telephone number is 587-600-0013.

We engage in customer service and administration at this location.

Alternative Physical Location(s) of Employees

In the event of an SBD, we will move our staff from affected office(s) to the closest of our unaffected office location(s). Alternatively, staff may work from home (as appropriate) or from customer locations as normal.

As our main telephone number is hosted by an offsite Voice Provider, the number won’t change. Staff will continue to log into it as normal.

Customers’ Access to Funds and Securities

Our firm does not maintain custody of customers’ policies. They are maintained with/at our partner carriers.

In the event of an internal or external SBD, if telephone service is available, our registered persons will take customer instructions and contact our carrier partners on their behalf.

If our Web access is available, we will post on our website that customers may access their policies by contacting their carrier.